Privacy Policy

Optimum Homecare ("we", "us", "our") is committed to protecting the privacy of everyone who visits our website or gets in touch with us about our homecare services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Contact details you provide via our enquiry or contact forms, such as your name, email address, and phone number.
• Details you choose to share when requesting a care assessment, including information about the care needs of yourself or a loved one.
• Technical information such as browser type, device, and pages visited, collected automatically through cookies (see our Cookie Policy).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and arrange care assessments or consultations.
• Provide, manage, and improve our homecare services.
• Communicate important updates about your enquiry or, where applicable, your care arrangements.
• Meet our legal, regulatory, and safeguarding obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with care staff directly involved in delivering your care, or with third parties where required by law, regulation, or to protect the safety of an individual receiving care. Any third party we work with is required to handle your information securely and confidentially.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us using the details below.

6. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children. Information about a child receiving care is only collected from, and with the consent of, their parent, guardian, or authorised carer.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details in the footer of this website.